I HIGHLY RECOMMEND Guaranteed Quality Heating and Air! They installed new Heating and Air Conditioning units with new 8 inch ducts in my home on 10-21-19. I replaced the Heating system because it has been recalled as a fire hazard . I replaced the Air Conditioning unit because the R22 Freon in my unit will be banned in 2020 and repair will be impossible. My Heating system is zoned and located in the attic, so replacement is not the easiest of projects. Guaranteed Quality was not the cheapest of 5 bids I received, nor were they the most expensive.
I chose them because:
Not only did the crew come and go as promised, but they were efficient and orderly, I am posting this review to thank Guaranteed Quality Heating and Air for the professional and beautiful installation. I do not use the term “beautiful” lightly; the ductwork is strapped to the ceiling to enable ease of access and to allow usage of the attic floor space. The heating unit has a protective layer of insulation wrapped around it. I AM SO PLEASED!
I rarely give 5 stars but GQ Heating and Air was responsive to our call. We had no AC in our office and all 3 units were pouring out hot air instead of cool air during a hot day and our server room was overheating. They came within 2 hours and their technician Chris powered through and kept at it until he resolved the issue. We needed one more part and he came back the next day as promised to do the install. Very happy with the servixe we received. We found our new HVAC vendor moving forward!
David & Dan were very good technicians. Everything was explained specifically. They were kind, understanding, very polite and patient. Anna Giles February 2015, Moreno Valley, CA Very pleased with Eric and Sam or their thoroughness and honesty in servicing my equipment. They were great! There are so many companies that want to sell you everything. This company was not like that. They were very clean in my home. Physical appearances were top notch. Great uniforms! Very professional. I will recommend them to all my friends.
Guaranteed Quality installed a mini-split system about six months ago. This week they came to check on the system and clean the filters.
I happened to mention that I was finding it impossible to have my old in-the-floor heater disconnected from gas. I tried calling the place that replaced it about 5 years ago and they wouldn’t come out. I asked the gas company but they said the access was too small and the crawl space to narrow.
Immediately David said he’d do it. I was delighted to pay whatever it was going to cost. I wanted to remove it and couldn’t with it attached to the gas line and while I’ll do a lot of DIY, I leave gas and plumbing alone.
And then David told me the cost: no charge. He just crawled through the tiny crawl hole (and he’s not a tiny guy) and disconnected the pipe and turned off the valve (he wanted to cap it but didn’t have the right size cap with him). For free.
Who does that? Apparently they do.
And now they appear to be expanding to things beyond just HVAC but other renovation work. Will I be calling them when it’s time for the kitchen? You guess.
My wife called GQ Heating and Air in Costa Mesa for our AC Repair because they’re local. They were quick to respond and before we knew it, we did not have that sinking feeling thinking “who can fix my AC” on a weekend – Thank You GQ!
Richard S. Jr. II
Techs were very knowledgeable, the work was quick and economical. Anthony and Larry explained how to operate the system. They answered all my questions.
I was so impressed with the excellent customer service provided by Guaranteed Quality Restoration, Inc.. I was going through some remodeling and my contractor had disconnected my A/C unit. I was without a running A/C unit from winter through July. After many pleas to my contractor to connect my A/C system as I had medical issues being subjected to extreme heat, I still had no running A/C unit. It was now July 2014. I had no choice but to hire a air conditioning company to connect my A/C condenser unit. Many A/C companies could not provide service to me right away due to their heavy summer workload. However Guaranteed Quality as busy as they were was empathetic to my needs and I had my A/C up and running within a couple days from my initial contact with Guaranteed Quality. Jake, Guaranteed Quality’s A/C technician has shown exemplary skills and expertise in his field. He was able to install dampers to balance the air flow throughout my house as I had a problem with some rooms being cold and other rooms not getting enough ventilation/circulation. Jake did an awesome job professional and pleasant. Donnie, Anthony and Larry had been just great. They were all superb with a great clean up job too. Dave and Martin in scheduling did a wonder job coordinating the work being done at my home. I highly recommend Guaranteed Quality Restoration, Inc. as from my experience they exemplify and live up to their company’s name “Guaranteed Quality”. But more so they are about their customers.
Raul, Anthony and Larry were courteous, professional and punctual. The install crew was neat, clean and the quality of the work was great!
Dan was great! He came and serviced my air conditioning and I was very impressed with his service and professionalism. Thank you Guaranteed Quality.
Sam did an excellent job. He was courteous and informative. Great Guy! Thank you.
Sam & Brandon are working so hard. Thank you so much! Very happy.
veryone on the job was very efficient, everything was taken care of as expected. Dave, Eric, Anthony & Larry did a great job. Anthony & Larry reviewed everything, made sure everything was clean and running properly. Great Job!
My air conditioning went out when we were having a heat wave! Guaranteed Quality was able to get a crew out and fix everything quickly and efficiently. Christian, Chappo and Jose were efficient and attentive to clean up! I would highly recommend them for all your air conditioning and heating needs!
David arrived early and was very helpful, explained everything in detail and answered all my questions. David was really nice ~ Great Job!
I would like to thank Guaranteed Quality for their professional service. Larry & Anthony were nice to be around. They treated my home as if it were their own. They did a great job and cleaned up better than it was when they started. Thank you again. I would be happy to refer customers to Guaranteed Quality.
Very professional, courteous & friendly. Your technicians Larry & Anthony answered all our questions. Instructions provided were excellent. Professional Team! Entire process was easy. Would highly recommend GQ again.
Our technician, Reggie did a great job! Reggie was friendly. I really liked the way he expressed himself to my family. When I contacted GQ originally everyone was professional and detail oriented. Overall Reggie did a Great Job.
David and Sean were my reps when they came out today. First, started off on time and they were very professional. Very pleasant and nice to work with “a breath of fresh air”. I would like to make a special request for service in the future by both David and Sean. On a scale of 1 to 10 they are a 10 plus. Both worked harmonious together.
Charles & Barbara N.
We suffered for weeks with our air conditioner. We live in a very hot valley, near Rialto. The company I had come out charged me to fix the air conditioner but it was never cold. Never worked right. Guaranteed Quality Heating and Air found the problem right away and we are comfortable for the first time in weeks. Thank you for helping us with good quality service.
My mom had been suffering with a terrible air conditioner for many years. When my sister and I went for a recent visit, we were saddened that the a/c was barely working.We called GQ and they were not only fast, but very reasonable. They didn’t try to sell my mom anything she didn’t need and they took such good care of her we couldn’t wait to tell the world what a great service they offer. THANK YOU GQ ! Cole T. (Newport Beach) They came out for our AC Repair at our home in Irvine … gave us a price. Didn’t try to upsell us. We loved the service and the PRICE. THANK YOU … finally, a contractor you can trust. Marianne T. (Irvine) We were very pleased with the work performed. They were on time, professional, and worked very efficiently. Most importantly, the bad odor coming from the vents is gone after your crew cleaned my air ducts.